Velari Group — Terms & Conditions

Last updated: 01/06/2026
These Terms & Conditions govern your use of the Velari website, enquiry forms, communications, membership services, quotation process, bookings and any services arranged through Velari Group. Please read them carefully before making an enquiry, accepting a quotation, paying an invoice, joining a membership programme, or using any service arranged through Velari.

1. Company Information
In these Terms, “Velari”, “Velari Group”, “we”, “us” and “our” refers to:
Velari Group [Limited]
Email: [Insert business email]
Website: [Insert website URL]
Where a service is provided under a specific Velari division, such as Velari Jets, Velari Cars, Velari Yachts, Velari Helicopters, Velari Cargo, or Velari Concierge, references to Velari include that division unless the context requires otherwise.

2. Status of Velari
Velari acts as a broker, arranger, intermediary and/or disclosed agent for the client when arranging private aviation, vehicles, yachts, helicopters, cargo, logistics, lifestyle, concierge and related services.
Velari does not, unless expressly stated in writing:

• own, operate, maintain or control aircraft, helicopters, yachts, vehicles, cargo assets, hotels, venues, restaurants, security providers, chauffeurs, crew or other supplier assets;

• act as an air carrier, aircraft operator, yacht operator, vehicle operator, freight carrier, travel provider or transport operator;

• provide regulated financial, legal, immigration, insurance, medical, security or tax advice;

• guarantee the availability, suitability, safety, performance or quality of any third-party supplier beyond the reasonable care taken in arranging the service.

For aviation services, the relevant aircraft operator or carrier is responsible for the operation, safety and performance of the flight. For cars, yachts, helicopters, cargo and concierge services, the relevant supplier or operator is responsible for delivering the service.
By requesting, confirming or paying for a service through Velari, you acknowledge that Velari’s role is to arrange or facilitate the relevant service with third-party suppliers, and that additional supplier terms may apply.

3. Acceptance of These Terms
You accept these Terms when you do any of the following:

• use the Velari website or enquiry forms;

• submit a request for a quote;

• accept a quotation, proposal, booking confirmation or invoice;

• make payment to Velari;

• use a service arranged through Velari;

• become a Velari member;

• communicate with Velari by email, phone, SMS, WhatsApp, social media, website form, app or other channel.
   

If you accept these Terms on behalf of a company, family office, organisation or another person, you confirm that you have authority to bind that person or organisation.
You are responsible for ensuring that all passengers, guests, invitees, employees, representatives and end users using a service arranged through Velari comply with these Terms and any applicable supplier terms.

4. Definitions
In these Terms:
Additional Costs means any cost not expressly included in the confirmed price, including but not limited to de-icing, special catering, ground transport, waiting time, cleaning, damage, parking, permits, flight permits, overflight permissions, airport fees, VIP terminal charges, late changes, fuel surcharges, insurance surcharges, customs, duties, taxes, crew expenses, repositioning, delivery and collection, storage, port fees, berthing, security, excess mileage, excess baggage, out-of-hours charges, cancellation charges, supplier charges and administrative fees.

Booking Confirmation means the written confirmation, charter confirmation, service confirmation, invoice, email, WhatsApp confirmation, proposal or other document issued by Velari confirming the key terms of a booking.

Client, “you” or “your” means the individual, company, organisation or authorised representative requesting, confirming, paying for or using a service arranged through Velari.
Client Party means the Client and all passengers, guests, invitees, employees, representatives, agents, end users, pets or persons travelling with or on behalf of the Client.
Confirmed Booking means a service that has been accepted by the Client and confirmed by Velari in writing, subject to payment and supplier acceptance where applicable.
Force Majeure Event means any event beyond the reasonable control of Velari or a supplier, including weather, technical issues, safety decisions, strikes, airport restrictions, air traffic control, war, terrorism, sanctions, civil unrest, pandemic, public health restrictions, government action, supplier failure, operational restrictions, mechanical failure, crew illness, road closures, port closures, border issues, customs delays, loss of permits, regulatory restrictions, natural disaster, fire, flood, cyberattack, communications failure or any similar event.
Member means a client enrolled in any Velari membership, access, credit, priority or loyalty programme.
Operator means the aircraft operator, helicopter operator, yacht operator, vehicle operator, freight carrier, chauffeur company, logistics provider or other supplier responsible for performing the relevant service.
Price means the quoted or confirmed price payable by the Client for the relevant service, excluding Additional Costs unless expressly stated otherwise.
Supplier Terms means the terms, conditions, rules, policies, contracts, waivers, operating instructions or carriage terms of any third-party supplier, operator, carrier, venue, partner or service provider.
Trip means any itinerary, flight, journey, charter, transfer, yacht booking, vehicle booking, cargo movement, concierge arrangement or related service arranged through Velari.

5. Scope of Services
Velari may arrange or facilitate services including, but not limited to:

• private jet charter;

• helicopter charter;

• luxury and chauffeur-driven vehicles;

• yacht charter;

• cargo, logistics and specialist transport;

• lifestyle, hospitality and concierge services;

• membership access, priority assistance, sourcing and arrangement services;

• related services requested by the Client.

All services are subject to availability, supplier approval, legal and regulatory compliance, operational feasibility and receipt of cleared funds where required.
A quotation is not a guarantee of availability. No booking is confirmed until Velari confirms it in writing and any required payment has been received.

6. Quotations and Booking Confirmations
Any quotation, estimate, proposal or availability indication issued by Velari is provided for information only and is not binding until confirmed in writing by Velari.
Prices and availability may change due to supplier availability, fuel costs, route changes, aircraft or asset availability, seasonal demand, currency movement, taxes, operational requirements or any other factor outside Velari’s control.
A Booking Confirmation may set out specific terms for the relevant service. If there is any conflict between these Terms and the Booking Confirmation, the Booking Confirmation will take priority for that booking.
The Client must review all details in the Booking Confirmation carefully, including dates, times, passenger or guest details, routes, destinations, service scope, inclusions, exclusions, cancellation terms, payment requirements and special requests.
The Client must notify Velari immediately of any error or omission. Velari is not responsible for consequences arising from inaccurate or incomplete information supplied by the Client.

7. Third-Party Suppliers and Operator Terms
Velari may enter into arrangements with third-party suppliers, operators or service providers on behalf of, or for the benefit of, the Client.
The Client acknowledges that:

• the relevant supplier may require acceptance of its own Supplier Terms;

• Supplier Terms may include separate cancellation policies, liability limits, safety rules, conduct rules, damage charges and operational restrictions;

• the Client and Client Party must comply with all Supplier Terms;

• Velari is not liable for the acts, omissions, delays, defaults, insolvency, cancellations, substitutions, negligence, operational decisions or service failures of third-party suppliers, except to the extent caused directly by Velari’s own proven negligence and only to the extent permitted by law.

Where a supplier refuses to accept or perform a booking, Velari’s responsibility is limited to using reasonable endeavours to source an alternative supplier or, where applicable and subject to supplier refunds, refund sums recoverable from the supplier.

8. Client Responsibilities
The Client is responsible for:

• providing accurate names, passenger details, guest details, contact details, itinerary details and billing information;

• ensuring all members of the Client Party have valid passports, visas, travel documents, permits and authorisations;

• complying with immigration, customs, aviation, maritime, road transport, tax, sanctions, security and other applicable laws;

• ensuring all Client Party members arrive on time and follow all supplier instructions;

• notifying Velari in advance of special requirements, medical conditions, mobility needs, dietary requirements, pets, firearms, sporting equipment, excess baggage, unusual cargo or restricted items;

• paying all amounts due on time;

• paying for damage, cleaning, fines, penalties or losses caused by the Client Party;

• ensuring the conduct of the Client Party does not endanger safety, breach laws, damage property, cause disruption or harm Velari’s reputation.

Velari and/or the supplier may refuse service where the Client or Client Party fails to comply with these responsibilities.

9. Passenger, Guest and User Conduct
The Client Party must behave respectfully and lawfully at all times.
Velari or any supplier may refuse, suspend, cancel or terminate a service without refund where any person:

• appears intoxicated, aggressive, abusive, threatening or unsafe;

• refuses to follow crew, captain, driver, captain, security, venue or supplier instructions;

• endangers themselves, other persons, property, crew, staff or the operation of the service;

• uses or possesses illegal substances;

• sexually harasses, abuses, threatens or mistreats crew, staff, suppliers or other guests;

• damages, soils or misuses aircraft, vehicles, yachts, property, venues or equipment;

• attempts to carry prohibited, dangerous or undeclared items;

• breaches applicable law, Supplier Terms or these Terms.

The Client is responsible for all resulting Additional Costs, cancellation charges, diversion costs, cleaning costs, damage costs, fines, penalties, legal costs and losses.

10. Aviation-Specific Terms
For private jet or helicopter services, the aircraft operator, carrier and pilot in command have complete authority over the operation of the aircraft.
The pilot in command may, at their sole discretion, decide matters including:

• whether a flight operates;

• whether a passenger, baggage item, pet or cargo item is accepted;

• route, diversion, technical stops or alternate airports;

• baggage loading and seating;

• passenger safety and conduct;

• delay, cancellation or termination of a flight for safety or operational reasons.

Flights are subject to aircraft availability, crew availability, airport slots, weather, air traffic control, overflight permissions, landing permissions, parking, handling, permits, safety requirements, security checks and all applicable regulation.
Departure and arrival times are estimates unless expressly stated otherwise. Velari is not liable for delay, rescheduling, rerouting, diversion, substitution or cancellation caused by operational, regulatory, safety, supplier or Force Majeure factors.
A flight may be performed by a substitute aircraft or substitute operator where necessary or appropriate. If a substitute creates Additional Costs, the Client may be required to approve and pay those costs before the service proceeds.

11. Baggage, Cargo, Dangerous Goods and Prohibited Items
The Client must notify Velari in advance of any baggage, cargo or items that may be heavy, oversized, fragile, high-value, restricted, unusual, hazardous, regulated or requiring special handling.
The Client Party must not carry, ship or attempt to carry or ship any prohibited, illegal, dangerous, hazardous, undeclared or restricted goods without prior written approval from Velari and the relevant supplier.
This includes, without limitation:

• firearms, weapons, ammunition or replicas;

• explosives, fireworks or pyrotechnics;

• compressed gases, flammable substances, corrosives, oxidisers or radioactive materials;

• illegal drugs or controlled substances;

• undeclared cash, valuables or regulated goods;

• items prohibited by aviation, maritime, customs, road transport or local laws;

• any cargo or baggage the supplier considers unsafe or unsuitable.

Suppliers may search, scan, inspect, reject or refuse baggage or cargo. If a person refuses inspection, the supplier may refuse carriage or service.
The Client is responsible for all costs, fines, penalties, delays, cancellations, damages or losses arising from prohibited, restricted, undeclared, incorrectly packed or non-compliant baggage or cargo.

12. Pets and Animals
Pets or animals may only be accepted where approved in advance by Velari and the relevant supplier.
The Client is responsible for:

• obtaining all health certificates, vaccinations, import permits, export permits and travel documents;

• ensuring the animal is safe, clean, controlled and suitable for travel;

• providing appropriate containers, restraints or equipment where required;

• paying any cleaning, handling, damage, delay or compliance costs.

A supplier may refuse to carry or accept an animal at its discretion. The Client remains responsible for any resulting costs.

13. Vehicles, Chauffeurs and Car Hire
For vehicle, chauffeur and car hire services, the Client must comply with the relevant supplier’s rules, including any age, licence, insurance, deposit, excess, mileage, usage, damage and conduct requirements.
Unless otherwise agreed in writing, the Client is responsible for:

• waiting time;

• excess mileage;

• parking, tolls, congestion charges and fines;

• cleaning charges;

• damage to vehicles;

• late returns;

• driver accommodation or expenses where applicable;

• supplier cancellation charges;

• any additional charges imposed by the supplier.

For self-drive vehicles, the named driver must hold a valid driving licence and meet the supplier’s insurance requirements. Velari may refuse or cancel a vehicle booking where those requirements are not met.

14. Yachts, Boats and Marine Services
Yacht and marine services are subject to the yacht owner’s, central agent’s, captain’s, marina’s and/or operator’s terms.
The captain has authority over the vessel, route, itinerary, weather decisions, safety, guest conduct and whether the vessel may depart or continue.
The Client is responsible for all costs not expressly included in the confirmed price, including but not limited to APA, fuel, berthing, port fees, provisioning, catering, crew gratuity, transfers, customs, cleaning, damage, water sports equipment, special requests and local taxes.
Weather, port restrictions, technical issues, safety concerns or authority decisions may alter or prevent the agreed itinerary. Velari is not liable for such changes.

15. Cargo, Logistics and Specialist Transport
For cargo, logistics and specialist transport services, the Client must provide accurate information about the cargo, including description, value, weight, dimensions, packaging, origin, destination, documentation, customs requirements and any hazardous or restricted characteristics.
The Client warrants that all cargo is lawful, correctly declared, properly packed, safe for transport and compliant with applicable laws.
The Client is responsible for customs declarations, duties, taxes, licences, permits, inspections, storage, demurrage, delays, failed deliveries, refused goods and any penalties or costs arising from inaccurate, incomplete or unlawful cargo information.
Velari is not liable for loss, seizure, delay, damage or non-delivery caused by customs, authorities, carriers, handlers, incorrect information, restricted goods, Force Majeure or third-party suppliers.


16. Concierge and Lifestyle Services
Velari may assist with restaurant reservations, hotels, venues, events, tickets, experiences, security, personal shopping, luxury sourcing, introductions and other concierge requests.
Velari does not guarantee availability, admission, acceptance, pricing, suitability, quality, outcome, celebrity access, venue discretion, supplier acceptance or third-party performance.
Where tickets, reservations, hotel stays, experiences or luxury goods are sourced through third parties, those third-party terms apply. Many such arrangements may be non-refundable, non-transferable or subject to strict cancellation terms.
The Client must not use Velari’s concierge services for unlawful, fraudulent, immoral, unsafe, exploitative or reputationally harmful purposes. Velari may refuse any request at its discretion.

17. Payments
Unless otherwise stated in the Booking Confirmation, all invoices are payable immediately on receipt and must be paid in cleared funds before the service is confirmed or performed.
Velari may require full payment, a deposit, a retainer, membership fee, booking fee or credit balance before sourcing, confirming or performing services.
Payments must be made without deduction, set-off, withholding, chargeback or counterclaim.
The Client is responsible for all bank charges, payment processor fees, currency conversion costs, card fees, international transfer fees, taxes, duties and any fees charged by third parties.
If payment is late, incomplete, reversed, disputed or not received in cleared funds, Velari may treat the booking as cancelled by the Client and cancellation charges may apply.

18. Client Credit, Deposits and Membership Balances
Where Velari accepts client credit, deposits, booking balances, retainers or membership-related credit, such amounts may be used towards eligible Velari-arranged services, subject to the applicable membership or credit terms.
Unless expressly stated otherwise in writing:

• membership fees are separate from the cost of services;

• service costs are billed separately;

• credit is not a guarantee of availability;

• credit may be applied against bookings, Additional Costs, cancellation fees, damage, supplier charges, unpaid invoices or other amounts owed by the Client;

• unused credit is not transferable without Velari’s written approval;

• Velari may refuse to release or apply credit where invoices, disputes, chargebacks, damage claims or supplier charges remain outstanding;

• Velari may require a minimum balance, top-up, retainer or cleared funds before confirming or continuing any service.

Client credit or booking balances are not bank deposits, investment products, interest-bearing accounts, regulated savings products or financial products. Velari does not provide banking, investment or deposit-taking services. Unless expressly agreed in writing, no interest is payable on client credit, deposits, retainers or balances.
Where any amount is described as non-refundable, it will not be refundable except where required by law.
Velari may issue separate membership, credit or deposit terms. If those terms conflict with these Terms, the specific membership, credit or deposit terms will take priority.

19. Additional Costs
The Client must pay all Additional Costs incurred in connection with a booking, whether arising before, during or after the service.
Additional Costs may include, without limitation:

• de-icing;

• fuel surcharges;

• war risk or special insurance premiums;

• special catering, premium alcohol, caviar or requested provisions;

• airport, port, marina, parking, VIP terminal or handling charges;

• out-of-hours fees;

• permits, overflight permissions, landing permissions or slot charges;

• crew expenses, accommodation or repositioning;

• waiting time, delay charges or demurrage;

• cleaning, smoking, pet or damage charges;

• fines, penalties, customs charges or regulatory fees;

• substitute supplier or replacement asset costs;

• admin, arrangement or processing fees;

• any supplier cost not included in the confirmed Price.

Velari may invoice Additional Costs after the service has been completed. Such invoices are payable immediately on receipt.

20. Changes, Amendments and Rebooking
Any request to change a booking is subject to Velari’s and the supplier’s written approval.
Changes may result in Additional Costs, including new supplier charges, cancellation charges, rebooking charges, repositioning costs, permit costs, increased rates or loss of availability.
Velari is not required to accept any change request. If a change cannot be accepted, the original booking terms remain binding unless the booking is cancelled in accordance with the applicable cancellation terms.

21. Cancellations by the Client
Cancellation terms may be set out in the Booking Confirmation or Supplier Terms. Those specific cancellation terms will apply.
Where no specific cancellation terms are stated, the following default position applies:

• any booking deposit, arrangement fee, membership fee or non-refundable amount remains non-refundable;

• the Client must pay any supplier cancellation charges;

• the Client must reimburse all costs already incurred by Velari or the supplier;

• Velari may retain or invoice reasonable administrative, arrangement and processing fees;

• cancellations made at short notice may be charged up to 100% of the confirmed Price where supplier terms or operational commitments require it.

A cancellation is effective only when received and acknowledged by Velari in writing. The applicable cancellation charge is determined by the time and date Velari receives the cancellation.
Partial cancellations, reduction of passengers, change of destination, shortened yacht charter, shortened car hire, cancelled return sectors or reduced service scope may not reduce the Price unless agreed in writing by Velari and the supplier.

22. Cancellations, Delays and Substitutions by Suppliers
Suppliers may cancel, delay, substitute, reschedule, reroute or amend a service due to safety, technical, operational, legal, regulatory, availability, weather or Force Majeure reasons.
Where this occurs, Velari will use reasonable endeavours to assist the Client, which may include requesting a supplier refund, sourcing an alternative supplier or proposing a substitute service.
The Client acknowledges that:

• substitute services may cost more;

• availability is not guaranteed;

• refunds may depend on the supplier refunding Velari first;

• supplier insolvency, refusal, operational failure or non-performance may affect the ability to provide refunds or alternatives;

• Velari is not responsible for supplier delay, default, insolvency, cancellation or non-performance.

Where Velari receives a refund from a supplier for a cancelled service, Velari will pass the relevant recoverable amount to the Client after deducting any unpaid sums, non-refundable costs, bank fees, currency costs, supplier deductions and Velari fees due.
Any refund due from Velari will be processed using a reasonable method and timescale after Velari has received the relevant funds from the supplier and verified the Client’s payment details. Velari is not responsible for delays caused by banks, payment processors, currency conversion, compliance checks or supplier refund delays.

23. Force Majeure
Velari is not liable for any failure, delay, cancellation, substitution, loss, damage or additional cost caused by a Force Majeure Event.
Where a Force Majeure Event affects a booking, Velari may, where reasonably possible:

• assist in sourcing alternatives;

• liaise with suppliers;

• seek recoverable refunds or credits;

• apply supplier policies;

• invoice the Client for Additional Costs incurred.

If a flight, journey or service has already commenced and is diverted, interrupted, terminated or completed at an alternative destination due to a Force Majeure Event or safety decision, the service may be deemed performed to the extent determined by the supplier. The Client is responsible for onward arrangements and costs unless otherwise agreed in writing.

24. Damage, Cleaning, Fines and Client Liability
The Client is liable for all loss, damage, cleaning, fines, penalties, claims, costs and expenses caused by the Client Party, pets, baggage, cargo, goods or invitees.
This includes damage to aircraft, helicopters, yachts, vehicles, interiors, fixtures, fittings, equipment, lounges, hotels, venues, supplier property or third-party property.
Velari may charge the Client for such amounts, including supplier invoices, repair costs, replacement costs, cleaning costs, specialist treatment, loss of use, legal fees, administration fees and related expenses.
Velari may deduct such amounts from any credit, deposit, balance or refund due to the Client.

25. Insurance
Suppliers may maintain insurance as required by applicable law or their own business requirements. Velari does not warrant that supplier insurance will be sufficient for the Client’s needs.
The Client is responsible for obtaining any travel insurance, cancellation insurance, medical insurance, cargo insurance, high-value item insurance, event insurance, vehicle excess insurance, yacht charter insurance or other cover required.
Velari does not provide insurance advice unless expressly agreed in writing through an appropriately authorised provider.

26. Sanctions, Anti-Bribery, Anti-Money Laundering and Compliance
Velari may refuse, suspend or cancel any enquiry, booking, payment or service where Velari reasonably believes there may be a risk relating to sanctions, anti-money laundering, fraud, bribery, corruption, tax evasion, illegal activity, reputational harm or regulatory breach.
The Client represents and warrants that:

• all funds used to pay Velari are lawful;

• the Client is not subject to sanctions or restrictions that would prevent Velari from providing services;

• the Client will not use Velari services for unlawful, fraudulent, sanctioned, corrupt, abusive or harmful purposes;

• all information provided to Velari is accurate and not misleading.

Velari may request identification, source of funds, company information, beneficial ownership information, passenger details or other compliance documents before accepting or continuing a booking.
Failure to provide requested compliance information may result in refusal, delay or cancellation. Cancellation charges and non-refundable costs may still apply.

27. Consumer Rights and Cooling-Off Periods
Where the Client is acting as a consumer, certain consumer protection laws may apply. Nothing in these Terms is intended to remove rights that cannot lawfully be excluded.
Some services arranged by Velari may be exempt from the usual 14-day cancellation period, including certain transport, accommodation, vehicle hire, catering, leisure or event services provided on a specific date or during a specific period. Other services may be subject to consumer cancellation rules depending on how and when the contract is formed.
Where a consumer has a legal right to cancel, Velari will honour that right. However, where the Client asks Velari to begin work, source suppliers, make reservations, arrange bookings, pay suppliers, or perform services during any cancellation period, the Client may be required to pay for work performed, costs incurred, supplier charges, non-refundable commitments and any service already supplied to the extent permitted by law.
For urgent, bespoke, time-sensitive, personalised, date-specific, special-order or supplier-committed services, cancellation rights may be limited or lost once performance has begun or the booking has been confirmed with a third-party supplier.
This section should be read alongside the relevant Booking Confirmation and Supplier Terms.

28. Minors, Special Assistance and Medical Conditions
The Client must notify Velari in advance if any passenger or guest is a minor, is travelling without a parent or legal guardian, requires special assistance, has reduced mobility, has a medical condition, requires medical equipment, is pregnant, or may require supplier approval before travel or service use.
Suppliers may require consent forms, medical clearance, additional staff, equipment, documentation or prior approval. Velari is not responsible for refusal, delay, cancellation or Additional Costs caused by failure to disclose relevant information in advance.
Velari does not provide medical advice. The Client and Client Party are responsible for determining whether they are fit to travel or use any arranged service.

29. High-Value Items, Lost Property and Personal Belongings
The Client Party is responsible for its own personal belongings, valuables, jewellery, watches, cash, documents, luggage, electronic devices, luxury goods and other property.
Velari is not liable for loss, theft, delay or damage to personal property unless caused directly by Velari’s proven negligence and only to the extent permitted by law.
High-value, fragile, sentimental, regulated or unusual items must be declared in advance. Suppliers may refuse to carry or accept responsibility for such items.
If lost property is found, Velari may assist with recovery or return, but all courier, storage, handling, customs, insurance and administrative costs are the Client’s responsibility.

30. Resale, Sub-Chartering and Commercial Use by the Client
Unless Velari agrees in writing, the Client may not resell, advertise, broker, sub-charter, package, transfer, assign or commercially exploit any service arranged through Velari.
The Client must not hold itself out as Velari’s agent, partner, representative, reseller or supplier. Any unauthorised resale or commercial use may result in cancellation without refund and the Client will be responsible for all resulting losses, claims and supplier charges.

31. Confidentiality
Quotes, proposals, supplier details, aircraft details, operator information, pricing, commercial terms, membership terms, private communications and booking arrangements provided by Velari are confidential unless already public or approved for disclosure by Velari.
The Client must not disclose, publish, screenshot, forward, copy, misuse or share confidential Velari information for competitive, brokerage, resale, public, media or social media purposes without Velari’s written consent.
Velari will treat Client information as confidential, except where disclosure is required to arrange services, process payments, perform compliance checks, satisfy legal obligations, enforce these Terms, protect rights or respond to authorities.

32. VAT, Taxes and Duties
Unless expressly stated otherwise, prices may exclude VAT, sales tax, duties, customs charges, tourist taxes, airport taxes, passenger taxes, local taxes, withholding taxes and similar charges.
The Client is responsible for all applicable taxes, duties and charges connected with a booking, payment, service, import, export, journey, charter, membership or concierge arrangement.
Velari may issue VAT invoices where required and applicable. Tax treatment may vary depending on the service, route, location, supplier, Client status and jurisdiction.

33. Notices
Formal notices under these Terms must be sent in writing to the email address or registered office stated by Velari, or to the Client’s most recent email address provided to Velari.
Operational messages, booking updates, urgent changes and service communications may be sent by email, phone, SMS, WhatsApp or any other communication method reasonably used between the parties.
A notice sent by email is deemed received when sent, unless the sender receives a delivery failure notification.

34. Website Use
The Velari website is provided for general information, enquiry and marketing purposes.
You must not:

• misuse the website;

• attempt unauthorised access;

• scrape, copy, harvest or reproduce substantial content;

• interfere with website security or availability;

• upload harmful code;

• impersonate another person;

• submit false, misleading, unlawful or abusive requests;

• use the website in a way that damages Velari’s reputation or systems.

Velari may restrict, suspend or block access to the website at any time.
Website content is not a binding offer and may change without notice.

35. Intellectual Property
All Velari names, logos, branding, designs, website content, copy, images, layouts, graphics, documents, proposals, databases, code and materials are owned by or licensed to Velari unless otherwise stated.
You may not copy, reproduce, modify, publish, distribute, scrape, sell, exploit or use Velari intellectual property without prior written permission.
Submitting content, images, testimonials, requests or materials to Velari grants Velari a non-exclusive right to use them for the purpose of responding to enquiries, arranging services, operating the business, record keeping, compliance and, where agreed or lawful, marketing.

36. Communications, SMS and WhatsApp
By providing your contact details, you consent to Velari contacting you by phone, email, SMS, WhatsApp, social media, app notification or other communication channels in relation to enquiries, quotes, bookings, membership, service updates, payment, compliance and customer support.
You may opt out of marketing communications at any time. Service, booking, payment, legal and operational communications may still be sent where necessary.
Velari is not responsible for delays, errors, interception, loss or security issues arising from third-party communication platforms.

37. Privacy and Personal Data
Velari may collect, use and share personal data as necessary to handle enquiries, arrange services, process payments, conduct compliance checks, communicate with clients, manage bookings and satisfy legal obligations.
For travel, aviation, yacht, cargo and concierge arrangements, Velari may need to share personal data with suppliers, operators, carriers, airports, handlers, customs, immigration authorities, venues, hotels, payment processors, compliance providers and other third parties.
The Client confirms that it has obtained all necessary permissions from passengers, guests, employees, invitees and other individuals whose personal data is provided to Velari.
Further details should be set out in Velari’s Privacy Policy.

38. No Warranty
Velari provides its website, enquiry process and arrangement services on an “as available” basis.
To the fullest extent permitted by law, Velari makes no warranty that:

• any service will be available;

• any supplier will accept a booking;

• any itinerary will operate exactly as planned;

• any website content is complete, accurate or uninterrupted;

• any third-party service will meet the Client’s expectations;

• any recommendation or introduction will produce a particular result.

Nothing in these Terms affects any rights that cannot lawfully be excluded.

39. Limitation of Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot be excluded by law.
Subject to the above, Velari is not liable for:

• indirect, special, incidental, punitive or consequential loss;

• loss of profit, revenue, business, contract, goodwill, opportunity, enjoyment or reputation;

• supplier acts, omissions, negligence, default, insolvency or non-performance;

• delays, cancellations, substitutions, diversions or operational decisions;

• failure by the Client Party to hold documents, arrive on time or comply with laws;

• loss, damage or delay involving baggage, cargo, valuables, pets or personal property;

• Force Majeure Events;

• third-party website, payment, communication or platform issues.

To the fullest extent permitted by law, Velari’s total aggregate liability arising out of or in connection with any booking, service or these Terms shall not exceed the amount of Velari’s own arrangement fee, commission or margin actually retained by Velari for the specific booking giving rise to the claim.
Where Velari has not retained a separate arrangement fee, commission or margin, Velari’s total liability shall not exceed £100.

40. Indemnity
The Client agrees to indemnify and hold harmless Velari, its directors, officers, employees, agents, affiliates, partners and representatives from and against all claims, losses, damages, liabilities, fines, penalties, costs and expenses arising from:

• breach of these Terms;

• breach of Supplier Terms;

• inaccurate, incomplete or misleading information supplied by the Client;

• conduct of the Client Party;

• damage caused by the Client Party, pets, baggage or cargo;

• non-compliance with laws, regulations, customs, immigration, sanctions or travel requirements;

• claims by passengers, guests, invitees, employees, representatives or third parties connected with the Client;

• chargebacks, payment disputes or unpaid amounts;

• unlawful, unsafe, restricted or prohibited goods or activities.

41. Disputes and Complaints
If a dispute or complaint arises, the Client should notify Velari in writing with full details as soon as possible.
The parties should first attempt to resolve the matter in good faith through discussion. Velari may require the Client to provide documents, evidence, photographs, supplier correspondence, receipts or other information relevant to the dispute.
Where a dispute relates to a supplier’s performance, Velari may assist in communicating with the supplier but is not responsible for the supplier’s final decision unless Velari has expressly accepted responsibility in writing.
The Client must continue to pay undisputed amounts while any dispute is being reviewed.

42. Termination and Refusal of Service
Velari may refuse, suspend or terminate access to its services, website, membership or bookings at any time where Velari reasonably considers it necessary, including where the Client:

• breaches these Terms;

• fails to pay on time;

• provides false or incomplete information;

• creates compliance, legal, safety, reputational or financial risk;

• abuses staff, suppliers or partners;

• misuses the website or services;

• becomes insolvent or subject to payment risk;

• is subject to sanctions or regulatory concerns.

Termination does not affect any rights or obligations accrued before termination, including payment obligations, indemnities, liability limitations, confidentiality and dispute provisions.

43. Assignment
The Client may not assign, transfer or subcontract any rights or obligations under these Terms without Velari’s prior written consent.
Velari may assign, transfer or subcontract its rights and obligations where reasonably necessary for business operations, restructuring, sale, group company arrangements or service delivery.

44. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If modification is not possible, the relevant provision shall be treated as deleted. The remaining provisions shall remain in full force.

45. Entire Agreement
These Terms, together with any Booking Confirmation, invoice, Supplier Terms, membership terms, privacy policy and written special terms agreed by Velari, form the agreement between the Client and Velari.
The Client acknowledges that it has not relied on any statement, representation, assurance or warranty not set out in writing.

46. Changes to These Terms
Velari may update these Terms from time to time. The latest version will be published on the Velari website or otherwise made available.
The version applicable to a booking is the version in force at the time the booking is confirmed, unless a later version is accepted by the Client or required by law.

47. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, any booking, any service, or any relationship with Velari shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, except that Velari may bring proceedings against the Client in any other competent jurisdiction where necessary to recover payment, protect its rights, enforce supplier obligations, or seek urgent relief.

48. Contact
For questions about these Terms, bookings, payments or services, contact:
Velari Group
Email: [Insert email]
Website: [Insert website URL]

Velari Group acts as a broker, arranger and concierge intermediary. Services are operated by independent third-party suppliers and are subject to availability, supplier approval, applicable laws, payment, booking confirmation and supplier terms. Velari does not operate aircraft, yachts, vehicles or cargo services unless expressly stated in writing. All bookings are subject to these Terms & Conditions.